Refund policy

Last updated: 12 October 2026

Setup fee

• Before the mapping session: cancel for any reason and the setup fee is refunded in full.
• Approval guarantee: before going live, you see your system answer test inquiries with the wording and questions you approved. If it doesn't do what your proposal describes, we fix it, with up to two rounds of changes. If you still don't approve it, the setup fee is refunded in full.
• Go-live guarantee: your system is live within 15 working days of the mapping session, or you can ask for a full refund of the setup fee. Time spent waiting for your approvals, website access or calendar access doesn't count.
• After go-live: once you approve your system and it goes live, the setup fee has done its job and isn't refunded.

Monthly fee

The monthly fee starts only when your system goes live. It runs month to month: you can cancel by email with 30 days' notice, and you aren't charged after the notice period ends.

How to ask

Email maria@getintakeminute.com. We send refunds back to the card or account you paid from within 5 working days of agreeing the refund; card refunds then usually take 5 to 10 business days to show.