An after-hours inquiry, handled
What happens when someone fills in a firm's website form on a Friday night, step by step, followed by the weekly summary the firm gets every Monday morning.
- Friday night
- 9:04 pmInquiry arrivesWeb form: "I need help with a custody arrangement after a separation. Can I talk to someone?" · Jordan P.
- 9:05 pmReply sentThe wording your firm approved, with your intake questionsThe reply Jordan received
Hi Jordan,
Thanks for contacting Harbor Family Law. I'm the firm's automated intake assistant, so you get a reply right away, even after hours.
To check whether the firm can help and to book you a consultation, could you tell me:
1. Which county you live in
2. Whether there is an existing court order about custody
3. Roughly when the separation happened
4. Whether any court dates are coming upReply here and I'll take it from there.
Harbor Family Law intake assistant. This message is not legal advice.
- 9:11 pmAnswers receivedKent County · no existing order · separated in August · no court dates
- 9:12 pmConsultation bookedTuesday 10:00 am with Attorney Reyes · 30 minutes · confirmation emailed to Jordan
- Before the consultation
- Mon 9:00 amReminder sentThe day before: time, address and video link, and what to bring
- Tue 7:30 amReminder sentA short reminder on the morning of the consultation
- Tue 10:00 amConsultation heldJordan attended. The firm takes it from here.
| Inquiries received | 14 · 6 of them after hours or at the weekend |
|---|---|
| Time to first reply | 1 minute (median), day or night |
| Fit your intake | 9 |
| Consultations booked | 7 |
| Outside your practice areas | 5 · given a polite reply, not booked |
| Reminders sent | 14 · 2 per consultation |
| No-shows | 1 |
What happens next
- You review the weekly summary and tell us what to adjust: the questions, the times you offer, or the wording.
- Reminders keep going out before every consultation.
- Anything that doesn't fit your practice areas gets a polite reply and never lands on your calendar.
How this is made
- Watches your website form and inbox for new inquiries and replies within minutes, day or night, with wording your firm approved.
- Asks the intake questions you gave us. People who fit pick a consultation time from the ones you set, and reminders go out before it.
- Not a law firm and never gives legal advice: every reply says it's the firm's automated assistant. You see it working on test inquiries before it goes live.
Want this for your firm?
A 20-minute call with our founder is enough to agree the brief, the timeline and the price. You get a written proposal afterwards.
Names, companies, creators and every figure on this page are made up to show the format. Your own deliverable is built from your brief.